Teller/Customer Service Representative (Frisco Star)
Company: PrimeLending
Location: The Colony
Posted on: April 1, 2026
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Job Description:
Description Benefit highlights: 11 Paid Holidays, 15 days of
PTO, 401k Matching, Health Benefits, and more! Under direct
supervision, the Teller/Customer Service Representative processes a
variety of financial transactions including cashing checks,
receiving deposits, distributing withdrawals, processing transfers,
accepting loan payments and preparing change orders. Will also
assist customers with opening accounts, processing check orders,
issuing debit cards, general maintenance on existing accounts, and
other account related duties as needed. Responsibilities Provides
excellent customer service which includes prompt acknowledgment of
the customer, maintaining a friendly and courteous disposition and
a professional image, and accurately processing customer
transactions. Processes a variety of transactions, including
cashing checks, receiving deposits, distributing withdrawals,
processing transfers, accepting loan payments and preparing change
orders. Responds to routine inquiries regarding bank products and
services for both customers and employees. These inquiries are made
in person, via the telephone or by mail. Offers notary service.
Performs branch opening and closing duties as scheduled and in line
with security and dual control requirements. Maintains and balances
daily cash drawer, other receipts daily, ATM (Automatic Teller
Machine) when required, and assists in vault, TCD, and/or TCR
balancing. Processes mail, night-drop, and ATM deposits. Scans and
uploads documents to be forwarded or uploaded to the appropriate
file or department. Wraps and bags coin, verifies currency, mixes
new currency and turns-in mutilated currency. Open new accounts and
cross sells bank products and services. Explains various
account/product options and consults with customer to assess their
needs; guides customer on product selection or refers customer to
the appropriate business line. Inputs customer information and
prepares required documentation to open new accounts. Reviews and
explains required account documentation and obtains appropriate
signatures. Performs general maintenance on customer accounts and
provides customer service, including processing address changes,
placing stop payments on checks, processing requests for
e-statements, and closing accounts in accordance to account/product
closing procedures. Performs miscellaneous duties such as filing,
answering phones, maintaining supplies, etc. Other duties as
required. Qualifications High School diploma or general education
degree (GED), or equivalent required. Minimum one year retail
customer service or banking experience required. Excellent customer
service skills. Ability to perform basic mathematical calculations
including addition, subtraction, multiplication, division with
basic calculator skills. Excellent verbal, written and
interpersonal communication skills. Excellent time management,
organizational and problem-solving skills with the ability to
multi-task and work in a deadline-driven environment. Excellent PC
skills, including word processing and spreadsheets via Microsoft
Office products as well as custom applications and systems. Must be
self-motivated with strong initiative, high level of
accountability, and attention to detail. The above statements are
intended to describe the general nature and level of work being
performed by individuals in, or assigned to, the above position and
are not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required, and may be changed at
the discretion of the Company.
Keywords: PrimeLending, Mesquite , Teller/Customer Service Representative (Frisco Star), Accounting, Auditing , The Colony, Texas
