Customer Engagement Technical Architect - Manager

Company: PwC
Location: Mesquite
Posted on: November 17, 2021

Job Description:

A career in our Consumer Markets Enabling Technologies practice, within Industry and Functional Apps services, will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients' user experience.Our team helps clients transform their business through enabling technologies across marketing, finance, operations, and other key business functions.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.Minimum Degree Required:
  Bachelor DegreeMinimum Years of Experience:
  7 year(s) Preferred Qualifications: Preferred Knowledge/Skills: Demonstrates thorough abilities and/or a proven record of success in utility industry customer and fieldwork operations including the following:
  • Working experience with customer centric design and experience industry led practices;
  • Demonstrating experience with agile delivery methodologies and end to end implementation lifecycles;
  • Possessing an ability to lead sprint teams and implement quality controls;
  • Utilizing a proven understanding of system integrations designs;
  • Possessing knowledge of Customer Information Systems (CIS);
  • Demonstrating proven CRM Experience;
  • Developing technical designs and developing perspective on enterprise architecture;
  • Leveraging and ability to oversee offshore development teams to establish quality and timeliness of product delivery;
  • Leveraging experience with creating release plans and Release Management; and,
  • Utilizing Technical Skills; OUAF, OUAF Integration Architecture; CC&B Groovy / Java SOA; SQL.
    For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .
    All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
    PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
    
    For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. 264845
    Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.
    
    #LI-Remote

Keywords: PwC, Mesquite , Customer Engagement Technical Architect - Manager, Executive , Mesquite, Texas