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Telecommute Senior Management Solution Workforce Manager

Company: VirtualVocations
Location: Mesquite
Posted on: November 18, 2022

Job Description:

A contact center and outsourced customer management solutions company needs applicants for an opening for a Telecommute Senior Management Solution Workforce Manager.

Must be able to:
Manage a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites
Prepare and disseminate timely and accurate reports to operations management and clients
Manage all client-specific responsibilities
Qualifications Include:

High school diploma or equivalent or
2 years of college
Minimum of 5 years experience managing Workforce Operations in a Customer Care and/or BPO operation
2 years experience working with call center reporting and metrics
1 year prior experience working with workforce management technologies ideally either TCS, IEX or Verint
1 year prior experience with Avaya or other ACD phone systems

Keywords: VirtualVocations, Mesquite , Telecommute Senior Management Solution Workforce Manager, Executive , Mesquite, Texas

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