Account Management Support Associate
Company: Vizient, Inc.
Location: Irving
Posted on: April 24, 2024
Job Description:
When you're the best, we're the best. We instill an environment
where employees feel engaged, satisfied and able to contribute
their unique skills and talents while living and working as their
authentic selves. We provide extensive opportunities for personal
and professional development, building both employee competence and
organizational capability to fuel exceptional performance through
an inclusive environment both now and in the future.Summary:In this
role, you will be responsible for supporting the success of
Vizient's Enterprise Account Management team. You will manage key
initiatives and drive operational efficiency. You will work closely
with internal stakeholders to ensure seamless execution of customer
account operations.Responsibilities:
- Provide project management and analytic support to Enterprise
Account Management teams in sales and delivery initiatives.
- Support customer-facing and internal meetings which could
include scheduling, agenda preparation, collection of content, and
presentation development.
- Monitor billing and payments of assigned accounts and escalate
issues to the Enterprise Account Management team as needed.
- Manage timeline of specific follow ups, action items, or
customer deliverables to ensure targeted due dates are met.
- Maintain relevant updates of activity within Customer
Relationship Management (CRM) system for all assigned providers,
including contact information, active opportunities, provider
meetings & important communication.
- Monitor and review customer survey feedback and escalate to the
Enterprise Account Management team for follow up when needed.
- Monitor the business unit and executive account plans to
identify and surface potential gaps, track KPIs to determine
overall account health, and develop and maintain deliverables for
leadership relative to account priorities and growth targets.
- Stay up to date on market/industry trends and provider dynamics
and share information across Enterprise Account Management teams to
ensure competitiveness and grow market position.
- Maintain internal Vizient Subject Matter Expertise (SME)
contact list and follow processes for engagement of SMEs and
Commercial Enablement to support progression of opportunities
through the sales cycle.Qualifications:
- Relevant degree preferred.
- 2 or more years of relevant work experience required.
- Experience in SaaS account management within a CRM
preferred.
- Experience in Salesforce or Microsoft Dynamics 365
preferred.
- Demonstrated excellence in organizational and project
management skills and ability to prioritize, plan, schedule and
execute.Estimated Hiring Range:$68,500.00 - $99,400.00This position
is also incentive eligible.Vizient has a comprehensive benefits
plan! Please view our benefits
here:http://www.vizientinc.com/about-us/careersEqual Opportunity
Employer: Females/Minorities/Veterans/Individuals with
DisabilitiesThe Company is committed to equal employment
opportunity to all employees and applicants without regard to race,
religion, color, gender identity, ethnicity, age, national origin,
sexual orientation, disability status, veteran status or any other
category protected by applicable law.
Keywords: Vizient, Inc., Mesquite , Account Management Support Associate, Executive , Irving, Texas
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