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Customer Service / Client Relationship Specialist

Company: Associated Packaging
Location: Mesquite
Posted on: July 30, 2022

Job Description:

Customer Service / Client Relationship SpecialistFULL-TIME$21/hrAssociated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest-growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture.Displaying the utmost in professionalism and courtesy, Inside Sales Support (ISS) forms tactical business relationships with sales partners, customers, and vendors to ensure that the needs of all are met in a timely and efficient manner and delivers exceptional customer service. The ISS provides support to branch management, employees, operations, & sales while keeping communication open across all channels and assisting as needed.Key Duties & Responsibilities:-Assisting and supporting sales partners, branch personnel, and customers relative to all aspects of sales, vendor sourcing, cost management, and development-Researching all order information, both historical and current, before ordering materials from vendors-Data entry of sales requisitions, bills of lading, and purchase orders relative to orders received from sales or customers-Researching and resolving billing issues-Coordinating with vendors and sales partners to obtain specific information relative to the material before placing orders-Handling sourcing of material as required by customers and sales partners-Processing orders to vendors via email, phone, or fax-Ensuring accurate order fulfillment and shipping while coordinating with the warehouse manager and warehouse staff-Verifying any freight charges on orders and obtain proof of delivery as needed-Matching acknowledgments to purchase orders and resolve any discrepancies. Sending customer order acknowledgments as required.-Resolving problems on damaged items by coordinating with vendors and customers; issue credits and debits as needed-Overseeing inventory levels and proper replenishment based on forecasts and historical levels-Reviewing purchasing reports and place stock orders accordingly-Assisting in researching and resolving problems relative to month-end "circling" (inventory reporting)-Assisting accounts receivable agent in resolving past due invoices with customers. Issue credits and debits as needed-Daily reviewing of purchase order expedite & follow-up reports, taking immediate action when necessary.-Selecting sales requisitions and process vendor payables for billing/invoicing customers-Assisting with physical inventory of material, parts & machinery-Assisting Branch Manager with daily operations-Working with third-party sources and customer portals to facilitate customer orders/billing.-Assisting with verifying outbound shipments for the warehouse-Assisting other employees as needed-Operational support (inventory control, consignments, 3PL s, A/R review, machine deals, CSR training )-Completing special projects as assigned by the Operations Department, Branch Manager, or Vice President of SalesDFW-03 WS-03 WS-LCScheduleShift start: 8:00AMShift length: 8 hours8am-5pm M-FBenefitsHealth, dental, vision insurancePaid time off401(k) planQualificationsCan lift 20 lbsEducation and/or Experience: - Minimum four-year degree required. - 3-5 years office experience to include familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook & Teams) and knowledge relevant to operations and accounting procedures. Competencies: - Adept at working on multiple concurrent tasks with little supervision. - Must possess the ability to work independently and manage priorities under tight deadlines to ensure maximum productivity. - Follow company policies and procedures. - Prepare and present comprehensive and clear oral and written reports. - Calculate figures and amounts such as discounts, interests, commissions, and percentages. - Ability to define problems, collect data, establish facts, and draw valid conclusions.About Associated PackagingAssociated Packaging is a full service packaging company. We provide our customers with a vast array of services which include packaging materials and equipment; shrink and stretch wrap materials and equipment; bagging materials and equipment; technical service; and systems integration. If your company is interested in our services, we invite you to explore our site to learn how we can help you.

Keywords: Associated Packaging, Mesquite , Customer Service / Client Relationship Specialist, Hospitality & Tourism , Mesquite, Texas

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