ServiceNow Developer
Company: Aligned Data Centers
Location: Dallas
Posted on: May 3, 2024
Job Description:
SUMMARY: As an individual contributor, the ServiceNow
Developer/PM will analyze, design and test functionality of
ServiceNow programs that integrate with internal and external
customer users. The ServiceNow Developer/Project Manager will
oversee projects with implementation schedules and deadlines,
communicating project updates to multiple stakeholders within the
Company. This role will work with the business, manage projects
with responsibility in identifying, prioritizing, and implementing
new functionality and enhancements as well as supporting
maintenance activities. DUTIES AND RESPONSIBILITIES:
- Manage and deliver solutions to include configurations of
ServiceNow modules and integrations with third-party
platforms/applications
- Manage project and production timelines communicating with key
stakeholders within Aligned
- Research and respond to production problems and recommend
remediation solutions across the platform
- Identify and communicate the strengths and limitations of the
platform with recommendation of solutions
- Work closely with key stakeholders to gather, clarify
requirements and implement as determined. Work with multiple teams
to understand the story and needs of the platform and enhancements
- Deliver training as appropriate to end users
- Collaborate to understand best practice within ServiceNow
- Configure core modules including but not limited to, IT Service
Management, Configuration Management Database, Integration Hub,
Facilities Service Management & SPM (Project Management)SUPERVISORY
RESPONSIBILITIES:This role does not have supervisory
responsibilities. Qualifications:
- Minimum of 3 years ServiceNow experience in development and
implementation
- Minimum High School Diploma or GED
- Bachelor's Degree in relevant field preferred
- ServiceNow Workflow and Development
- ServiceNow Self-Service Portal
- Prior experience with ServiceNow modules including IT Service
Management, Configuration Management Database, Integration Hub, and
SPM (Project Management)
- Preferred experience with ServiceNow Facilities Service
Management module
- Experience with JavaScript, Flow Designer, Performance
Analytics
- LDAP and SSO
- Solid understanding of encoded queries, reporting, database
views, SQL, stored procedure
- System / Process Automation (Orchestration) experience
- Experience with ServiceNow integrations with third party
applications
- Experience in working with integrations including REST, XML,
SOAP, JSON, Angular JS, Scripted REST web service APIs and MID
Server Integration.
- Proficiency in all phases of the Application Development
Lifecycle
- Excellent communications skills required - verbally with all
levels of customer IT and business management, as well as written
with technical assessments and project
- Strong ServiceNow Transform Map Scripting, data validation, and
debugging
- Strong ServiceNow Inbound Web Services
- Strong ServiceNow MID Server architecture, configuration, and
customization
- Experience with Performance Analytics in creating Reports and
Dashboards related reportCERTIFICATIONS:
- ITIL Foundation Certified i.e., ITIL v3/ ITIL v4
- ServiceNow System Administration Certified
- ServiceNow Developer CertifiedCOMPETENCIES:
- Adaptability - Adapts to changes in the work environment;
Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or
unexpected events.
- Analytical - Synthesizes complex or diverse information;
Collects and researches data; Uses intuition and experience to
complement data; Designs workflows and procedures.
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an
alternate plan.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect
and sensitivity for cultural differences; Educates others on the
value of diversity; Promotes a harassment-free environment; Builds
a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.
- Innovation - Displays original thinking and creativity; Meets
challenges with resourcefulness; Generates suggestions for
improving work; Develops innovative approaches and ideas; Presents
ideas and information in a manner that gets others' attention.
- Interpersonal Skills - Focuses on solving conflict, not
blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills;
Participates in meetings.
- Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports
organization's goals and values; Benefits organization through
outside activities; Supports affirmative action and respects
diversity.
- Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently; Plans for additional resources; Sets goals
and objectives; Organizes or schedules other people and their
tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
- Project Management - Develops project plans; Coordinates
projects; Communicates changes and progress; Completes projects on
time and budget; Manages project team activities.
- Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
- Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities; Strives to
continuously build knowledge and skills; Shares expertise with
others.
- Written Communication - Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret
written information.PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or
crawlPI88a50ecbfd37-31181-34369866
Keywords: Aligned Data Centers, Mesquite , ServiceNow Developer, IT / Software / Systems , Dallas, Texas
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