Customer Service / Inside Sales Representative
Company: Goodman Manufacturing
Posted on: May 3, 2021
Customer Services / Inside Sales Representative
Goodman is seeking a professional, skilled individual for our
Customer Service / Inside Sales Representative position. This
position responds to customer's inquiries or complaints regarding
the organization's products or services. Determines best method to
ensure customer satisfaction and adherence to the organization's
policies. Coordinates with appropriate departments to ensure
customer satisfaction. Informs customers of standard procedures or
resolution of issues. Follows up, either verbally or in writing.
Must be knowledgeable of the organization's policies, procedures,
practices, products and services. Responsible for order management
by handling all the details from purchase order to shipment of
Sales Representative - InsideHelp develop and improve
phone-based revenue generation through the creation of sales leads,
initiation of prospect calls, and establishment of ongoing rapport
with existing and potential customers. Some travel may be required
and future potential for relocation based on performance and
business is a possibility. Maintains sales programs within assigned
territory by keeping customers informed about available services,
supplies, prices and new products. Responsible for meeting
established sales quotas. Monitors competitive activity and trends
within territory. Keeps records and prepares reports on sales
activities. May make presentations or perform demonstrations. If
you meet the qualifications listed below, then we invite you to
apply for our open position by visiting our website http://careers.daikincomfort.com/
and submitting your resume.
- Answer parts line.
- Order processing.
- Executing all aspects of the sales function including order
- Existing account management.
- Relationship development.
- Serve as primary contact with accounts.
- Process purchase orders and requests for quotations.
- Provide customers with product and delivery information.
- Work closely with manufacturing personnel to meet customers'
- Provide accurate information regarding availability of in-stock
- Obtain accurate information from vendors relating to shipment
dates and expected date of delivery.
- Monitor scheduled shipment dates to ensure timely delivery and
expedite as needed.
- Generate new and repeat sales by providing product and
technical information in a timely manner.
- Recommend alternate products based on cost, availability or
- Educate customers about terminology, features and benefits of
products in order to improve product related sales and customer
- Other tasks as assigned.
- High School diploma or GED equivalent, some college
- Bilingual Prefered
- 1-3 years experience
- Customer service skills
- General Microsoft Office skills (Outlook, Excel, Word)
- Answering of phones and directing calls
- Good verbal skills - must be able to explain fairly technical
parts information clearly
- Written skills - must be able to communicate via phone, fax,
and email effectively with customers
- Organizational skills
- Must be honest, hard working and intelligent
- Ability to multi-task
- Ability to handle high call volume
- Excellent and confident customer support skills and positive
The Company provides equal employment opportunity to all
employees and applicants regardless of a person's race, color,
religion (including religious dress or grooming practices), creed,
national origin (including language use restrictions), citizenship,
uniform service member or veteran status, ancestry, disability,
physical or mental disability (including HIV/AIDS), medical
condition (including cancer and genetic characteristics), genetic
information, request for protected leave, marital status, sex,
pregnancy, age (over 40), sexual orientation, gender, gender
identity or expression, political affiliation, or any other
characteristic protected by law. The Company will comply with all
federal and state regulations and statutes pertaining to
individuals with disabilities.
Keywords: Goodman Manufacturing, Mesquite , Customer Service / Inside Sales Representative, Other , Mesquite, Texas
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