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Customer Support Specialist

Company: Hayes Company
Location: Mesquite
Posted on: May 14, 2022

Job Description:

Job Description Qualifications: -- Courteous and professional with customer service orientation -- Dependable with strong attention to detail -- Associates or Bachelor degree in Business, Marketing or Accounting preferred -- 2 years of customer service in a fast-paced environment -- Previous experience in warehousing, shipping or traffic dispatch -- Must have a professional attitude and demeanor -- Office environment experience -- Experience using project management software such as Asana or Zoho a plus Skills needed: -- Solid computer skills, including Google Docs, Maps, MS Word and Excel -- Strong Excel skills; pivot tables, complex formulas, spreadsheets -- Ability to prioritize responsibilities, successfully multi-task, and demonstrate flexibility -- Excellent verbal, written and interpersonal communication skills -- Adaptable and resourceful in a dynamic environment -- Excellent people skills, build effective relationships with client(s) and all levels of the team and departments Responsibilities: -- Assist in all internally and externally aspects of customer support via phone, email and video conference -- Acts as an information source and guides internal and external customers -- Manages reports and follows up on outcomes. -- Work with requisitioners on cross dock PO issues -- Evaluates, analyzes and prioritizes daily needs of orders and shipments -- Work with management team and peers to effectively resolve high priority customer issues -- Develop, design and distribute weekly summary reports to include, but not limited to, top vendor issues, receiving issues, productivity and potential hot topics -- Establish and manage follow-up with various internal departments Shift: -- Office 7:00 am-3:30 pm (occasional overtime as needed) and flexibility based on business needs Job Status: -- Full time, hourly Wage: -- Based on experience Physical requirements: -- Ability to stand for long periods of time, bend stoop, and kneel on a regular basis -- Must be able to lift up to 50 pounds occasionally and up to 25 pounds on a regular basis -- Ability to work in a non-climate-controlled environment in extreme weather conditions

Keywords: Hayes Company, Mesquite , Customer Support Specialist, Other , Mesquite, Texas

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