Customer Success Representative
Company: TCS Tech
Location: Mesquite
Posted on: July 31, 2022
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Job Description:
Salary - $15 per hour (Upto $35,000 Annually) Job Location -
Plano, TX Responsibilities: Provides information on customer
service issues related to life and health insurance, annuity and
investment products and transactions focusing on customer
satisfaction, quality, and efficiency.
Communicates with customers regarding service requests or
problems.
Documents, evaluates and resolves customer's inquiries.
Works with other departments to complete customer requests and
minimize escalations.
Represents our customer with professional pride to internal and
external customers.
Consistently meets/exceeds set quality and productivity
metrics.
Functions within a team based environment, and actively
participates in achieving team goals. Qualifications High School
diploma, GED or equivalent.
Minimum 1 year of experience with call center or customer service
experience/training.
Fundamental computer knowledge and maneuverability within window
applications.
Basic understanding of Microsoft office suite, specifically Word
and Excel.
General understanding of life and health insurance, annuity, and
investment products is a plus. Behavioral and Leadership
Competencies Ability to maintain the confidentiality of customer
and company information.
Ability to work independently and seek additional opportunities
when able.
Good verbal and written communication skills. Benefits Medical and
Insurance benefits
Exciting Incentive Plans
401(k) Plan
10 days Paid Holidays About Us Tata Consultancy Services (TCS) is
one of the world's largest IT services and consulting firms. We
partner with more than a third of the Fortune 500 companies across
industries in North America, helping them to successfully navigate
today's competitive challenges of rapid business and digital
transformation. Our extensive industry expertise and sharp focus on
customer service has resulted in TCS being one of the
fastest-growing technology companies in the world, with 446,000
employees operating in 46 countries. In America, TCS has been one
of the two top local recruiters of IT services talent for the past
five years. Tags: Inbound, Outbound, Call Center, Customer Care,
Help-Desk, Support
Keywords: TCS Tech, Mesquite , Customer Success Representative, Other , Mesquite, Texas
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