Senior Support Specialist, Cloud Productivity (Remote-Eligible)

Company: Capital One
Location: Mesquite
Posted on: November 14, 2022

Job Description:

Plano 3 (31063), United States of America, Plano, TexasSenior Support Specialist, Cloud Productivity (Remote-Eligible)At Capital One, you won't be some IT person fixing things. You'll be at a technology company building things. You'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious. We want you to ask "what if?"We may look like a bank, but we think like a tech company. A different kind of tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that engineers breakthrough customer experiences, bringing simplicity and humanity to banking. A tech company that's making a difference for 65 million customers.We are looking for an experienced Senior Support Specialist with an operational and/or site reliability engineering background with a passion for providing superior system availability and customer experience. - We are looking for candidates who can work in a 24/7 support organization, drive reliability and performance across a massive scale by mastering the full depth of the stack. - As a Support Engineer, you will have the opportunity to tackle complex problems of scale which are unique to tech companies while using your expertise in delivery and support of critical services.Job Responsibilities:

• Effectively manage troubleshooting and recovery of complex production incidents, ranging from low to critical impacts
• Drive incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive
• Actively participate in teams' Agile stories (project work) to streamline and enhance day to day operations of the team - -
• Create, manage and utilize appropriate technical procedural documentation (run books)
• Proactively monitor all of the applications and infrastructure behind Capital One's external and internal customer facing services including their availability, latency, performance, and capacity
• Influence resiliency and scalability in production environments in Amazon Web Services (AWS)
• Identify opportunities and develop proactive automated monitoring and alerting solutions by utilizing available tools (Splunk, DataDog, etc.)
• Assist with conducting Root Cause Analysis (RCA) on critical production outages, develop and implement mitigation strategies
• Utilize production support expertise to influence and support new designs, architectures, standards and methods maintaining stability and availability for large-scale distributed systems
• Proactively identify and implement opportunities for automation of routine maintenance tasks, data gathering and resolution of common issues
• Continuously seek to develop new skills and technical expertise, as well as proactively share knowledge with othersCapital One is open to hiring a Remote Employee for this opportunity.Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in technology production supportPreferred Qualifications:
    • AWS Associate level certification (Solutions Architect, SysOps Administrator, or Developer)
    • 2+ years of experience with Linux, UNIX, Python, Ruby, Go, JavaScript, or NoSQL
    • 2+ years of experience with AWS, Azure or GCP
    • 2+ years experience with web API services
    • 2+ years of experience with monitoring tools such as Splunk, ELK, NewRelic, or DataDogAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Location is New York City- $108,669 and $128,205 for Platform EngineerLocation is Colorado- $92,115 and $108,675 for Platform EngineerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Mesquite , Senior Support Specialist, Cloud Productivity (Remote-Eligible), Other , Mesquite, Texas