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Quality Assurance Advisor Mid-Level - ERC SLOD Bank (Remote)

Company: United Services Automobile Association (USAA)
Location: Plano
Posted on: November 25, 2022

Job Description:

Purpose of Job

We are seeking a talented Quality Assurance Advisor in our SLOD Bank area to support our AML and Fraud teams.

This position is a work from home opportunity Occasional travel may be required to USAA facility for training and/or meetings.

Responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

* Identifies and manages existing and emerging risks that stem from business activities and the job role.

* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

* Follows written risk and compliance policies, standards, and procedures for business activities.

* Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.

* Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.

* Administers quality assurance/control programs and communicates quality program decisions.

* Schedules and facilitates training and administers training materials and events to meet quality requirements.

* Briefs key stakeholders and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.

* Serves as a resource to team members and/or business and identifies appropriate issues for escalation.

Minimum Requirements:

* Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of degree (8 years in lieu of degree)

* 4 or more years of quality assurance, control, operations or process experience.

* Previous experience working in a financial services environment.

* Demonstrated experience analyzing data, identifying trends, and recommending solutions.

* Knowledge of federal laws, rules, and regulations, to include: USA Patriot Act, Bank Secrecy Act (BSA), OFAC/Sanctions.

Preferred Experience:

* Ability to manage multiple reviews in a fast-paced, deadline driven environment

* Experience in AML and Fraud investigations to include SAR filing.

* ACAMS or CFE certifications.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

* Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: United Services Automobile Association (USAA), Mesquite , Quality Assurance Advisor Mid-Level - ERC SLOD Bank (Remote), Other , Plano, Texas

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