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Front Desk

Company: Jefferson Dental and Orthodontics
Location: Mesquite
Posted on: May 24, 2023

Job Description:

Who Are We?
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the "first impression" and "final memory" for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
What You'll Do

  • Provide excellent customer service to patients
    • Be the first impression welcoming patients to the office and the final friendly face they see after their visit
      • Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assignedWho We're Looking For
        • Someone dedicated to going above and beyond to ensure the best customer service and experience
          • Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
            • Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing prioritiesThe Perks!
              • Competitive pay and bonus structure - starting salary $14/hour and bonuses of up to $800/month*!
              • New Grads welcome!
              • Growth and advancement opportunities for leadership roles
              • Vacation and PTO
              • $25,000 of Company-paid Life Insurance
              • Wide variety of additional benefits including:
                • Medical
                • Dental
                • Vision
                • Short-term and Long-term Disability
                • Health Saving Account
                • Flexible Spending Account
                • Dependent Care Spending Account
                • Supplement Life Insurance for you or your dependents
                • 401(k)
                • Accident
                • Critical Illness
                • Identity Protection
                • Team Member Assistance ProgramBasic Qualifications
                  • Customer service experience
                    • High School Diploma or equivalent required
                      • Intermediate Microsoft office proficiency, specifically Excel, Outlook and WordPreferred Qualifications
                        • Dental office management experience, especially in a multi-specialty office, highly preferred
                          • Knowledge of Dentrix and Dolphin dental software
                            • CPR-BLS, RDA, or other related dental certificationsSchedule:
                              • 8 hour shift
                              • Day shift
                              • Monday to Friday
                              • Weekend availabilityExperience:
                                • Customer service: 1 year (Preferred)
                                • Reception: 1 year (Preferred)
                                • Computer skills: 1 year (Preferred)Powered by JazzHR

Keywords: Jefferson Dental and Orthodontics, Mesquite , Front Desk, Other , Mesquite, Texas

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