Front Desk

Company: Jefferson Dental and Orthodontics
Location: Mesquite
Posted on: May 24, 2023

Job Description:

Who Are We?
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the "first impression" and "final memory" for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
What You'll Do

• Provide excellent customer service to patients
  • Be the first impression welcoming patients to the office and the final friendly face they see after their visit
    • Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assignedWho We're Looking For
      • Someone dedicated to going above and beyond to ensure the best customer service and experience
        • Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
          • Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing prioritiesThe Perks!
            • Competitive pay and bonus structure - starting salary $14/hour and bonuses of up to $800/month*!
            • New Grads welcome!
            • Growth and advancement opportunities for leadership roles
            • Vacation and PTO
            • $25,000 of Company-paid Life Insurance
            • Wide variety of additional benefits including:
              • Medical
              • Dental
              • Vision
              • Short-term and Long-term Disability
              • Health Saving Account
              • Flexible Spending Account
              • Dependent Care Spending Account
              • Supplement Life Insurance for you or your dependents
              • 401(k)
              • Accident
              • Critical Illness
              • Identity Protection
              • Team Member Assistance ProgramBasic Qualifications
                • Customer service experience
                  • High School Diploma or equivalent required
                    • Intermediate Microsoft office proficiency, specifically Excel, Outlook and WordPreferred Qualifications
                      • Dental office management experience, especially in a multi-specialty office, highly preferred
                        • Knowledge of Dentrix and Dolphin dental software
                          • CPR-BLS, RDA, or other related dental certificationsSchedule:
                            • 8 hour shift
                            • Day shift
                            • Monday to Friday
                            • Weekend availabilityExperience:
                              • Customer service: 1 year (Preferred)
                              • Reception: 1 year (Preferred)
                              • Computer skills: 1 year (Preferred)Powered by JazzHR

Keywords: Jefferson Dental and Orthodontics, Mesquite , Front Desk, Other , Mesquite, Texas