Bilingual (English / Spanish) Patient Access Representative (Full Time) - National Remote
Company: UnitedHealth Group
Location: Mesquite
Posted on: May 26, 2023
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Cuando se
trata de salir adelante y tienes la voluntad de ganar, vamos a
llamarlo gran potencial de carrera! Imagine being able to get
answers to your health plan questions from someone who speaks the
same language as you do. -Or, the opposite, not being able to get
the answers. -At UnitedHealth Group, we want our customers to get
those answers by speaking to one of our Bilingual Representatives.
-If you're fluent in English and Spanish, we can show you how to
put all of your skills, your passions and your energy to work in a
fast - growing environment. -Opportunities at Change Healthcare,
part of the Optum family of businesses. We are transforming the
health care system through innovative technology and analytics.
Find opportunities to make a difference in a variety of career
areas as we all play a role in accelerating health care
transformation. Help us deliver cutting-edge solutions for
patients, hospitals and insurance companies, resulting in healthier
communities. Use your talents to improve the health outcomes of
millions of people and discover the meaning behind: Caring.
Connecting. Growing together.------The Patient Access
Representative communicates effectively with patients by accepting
either inbound or outbound calls to identify their needs. -This may
include reviewing protocols and patient history;
scheduling/rescheduling/confirming/canceling appointments. -This
position builds strong communication skills and standard knowledge
of scheduling, including the ability to navigate confidently
through basic protocols. -This position is full-time (40
hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 8:00am - 6:00pm. It may be necessary,
given the business need, to work occasional overtime.*All
Telecommuters will be required to adhere to UnitedHealth Group's
Telecommuter Policy.Primary Responsibilities:
Obtains current patient information
for established and new patientsAccurately enters and updates
patient information in scheduling systemIdentifies payer source and
verifies insurance eligibilityReviews scheduling system for needed
updated demographics and consent formsProvide messages or transfer
the call to physicians and nursesProtects/observes patient
confidentiality per policies and procedure.Accurately imports
registration documents into patients' electronic health
recordYou'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher)
or equivalent work experienceBilingual - English/Spanish1+ years of
customer services experience within a contact center or healthcare
environment.Proven understanding of Microsoft operating
systemsPreferred Qualifications:
1.5+ years of customer service
experience within a contact center or healthcare environmentMedical
or dental office or medical scheduling knowledgeTelecommuting
Requirements:Required to have a dedicated work area established
that is separated from other living areas and provides information
privacyAbility to keep all company sensitive documents secure (if
applicable)Must live in a location that can receive a UnitedHealth
Group approved high-speed internet connection or leverage an
existing high-speed internet serviceSoft Skills:
Detail-oriented personalityGood
communication skills with the ability to provide great customer
serviceGood interpersonal and active listening skills -Detail
oriented with good oral and written skillsCareers with
OptumInsight. Information and technology have amazing power to
transform the Healthcare industry and improve people's lives. This
is where it's happening. This is where you'll help solve the
problems that have never been solved. We're freeing information so
it can be used safely and securely wherever it's needed. We're
creating the very best ideas that can most easily be put into
action to help our clients improve the quality of care and lower
costs for millions. This is where the best and the brightest work
together to make positive change a reality. This is the place to do
your life's best work.SMCalifornia, Colorado, Connecticut, Nevada,
Washington, New York, or Rhode Island Residents Only: The salary
range for California / Colorado / Connecticut / Nevada / Washington
/ New York / Rhode Island residents is $16.00 - $27.31. Pay is
based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.At UnitedHealth Group, our mission is to
help people live healthier lives and make the health system work
better for everyone. We believe everyone-of every race, gender,
sexuality, age, location and income-deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
- an enterprise priority reflected in our mission. -Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.UnitedHealth Group is
a drug - free workplace. Candidates are required to pass a drug
test before beginning employment.#RPO #YELLOW
Keywords: UnitedHealth Group, Mesquite , Bilingual (English / Spanish) Patient Access Representative (Full Time) - National Remote, Other , Mesquite, Texas
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