Sr. Specialist, Advanced Analytics - DIRECTV

Company: DIRECTV
Location: Dallas
Posted on: April 23, 2024

Job Description:

DIRECTV is seeking a Sr. Specialist in Advanced Analytics to gather, analyze, and interpret a wide variety of operational and customer data to identify key drivers, relationships, and insights to support the Contact Centers organization. This strategic leader requires the ability to bring together disparate datasets to provide key/actionable insights. Here's what you'll do: Projects may include disconnect analysis, customer behavior/segmentation, product level analysis, and customer experience analysis, all with a focus on improving customer experience within our call centers. Apply advanced analytics techniques to support insights, including significance testing, multiple regression techniques, AB testing, and experimental design, etc. Develop reports, charts, tables, and visualizations to support analytical insights and to clearly communicate the indicated actions to Leadership and business partners. Create, monitor, and explain critical operational health metrics by collecting data from various systems, exploring, and synthesizing that data into valuable insights. Combine multiple data sets, determine the best approach and variables, and drill to the root cause through analysis and business knowledge. Advise business partners regarding patterns and relationships in data (story telling with data) to recommend business direction or outcomes. What you'll need to be successful: Preferred degree in Business Analytics, Statistics, Mathematics, Computer Science, or related field. 3 - 5 years of related experience in Advanced Analytics, Business Analytics. Required Technical Skills/Competencies - Databricks, SQL, Python, Snowflake, Relational Database Structures, Data Analytics/Data Mining Tools. PowerBI/Tableau, Microsoft Office, including Advanced Excel skills. Excellent organizational, analytical, and time management skills. This role requires approximately, but not limited to, 10% travel. This is a remote position that can be located anywhere in the United States. #LI-Remote A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $96,140 - $174,570 Low (N1): $96,140 - $144,210 Mid (N2): $101,200 - $151,800 High (N3): $111,320 - $166,980 Top (N4): $116,380 - $174,570 Click HEREto review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! RSRDTV

Keywords: DIRECTV, Mesquite , Sr. Specialist, Advanced Analytics - DIRECTV, Other , Dallas, Texas