Loss Prevention Specialist
Company: Party City Holdings Inc.
Location: Mesquite
Posted on: March 20, 2023
Job Description:
Overview: The Loss Prevention Specialist (LPS) is a temporary
position to support Stores during Halloween and when additional
awareness and security is required. Stationed at the front of the
store near the entrance and adjacent to registers, this position
leads the Store team in providing a secure environment for
Customers and Associates. The LPS assists Management in achieving
business goals and objectives by creating an exceptional shopping
experience while deterring theft and reducing accidents. Job
Functions:
- Engage each Customer as they enter the Store by making eye
contact and offering a sincere Welcome tailored to that Customer or
family
- Maintain a clean and clutter free entrance and front end;
manage and distribute baskets and carts
- Listen to and resolve customer complaints, refer to Management
as required
- Make the Store team aware of Customers requiring additional
attention, whether to assist in creating their party, or to deter
suspicious activity
- Ensure the safety of Associates and Customers through strict
adherence to safety and ladder policies; immediately bringing to
the attention of management any safety concerns including spills,
trip hazards, unsecured ladders, etc.
- Involve Management immediately in any Associate or Customer
accidents; ensure the welfare, comfort and privacy of those
involved
- Communicate questions, issues and concerns to GM, DM or RLPM
Persons assigned to the Schedule in the LPS role will:
- Provide a highly visible deterrent to loss while representing
the Party City brand to our Customers as an extension of the Store
Management Team
- Confidently interact with the public, maintain control over
activity at the front of the store, and remain calm and
professional while handling stressful situations
- Be alert to suspicious activity, keeping the Store Team engaged
in deterring shoplifting through communication and exceptional
customer service
- Strictly adhere to all physical security and loss prevention
policies
- Not ring register, process freight, or perform other tasks
which do not allow visibility and immediate response to
customers
Keywords: Party City Holdings Inc., Mesquite , Loss Prevention Specialist, Professions , Mesquite, Texas
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