Director of Sales Development
Company: Birdeye
Location: Mesquite
Posted on: April 8, 2021
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Job Description:
There's been a fundamental shift in how we buy and sell. Once,
business began with an introduction and ended in a transaction.
Then came subscriptions and recurring relationships. Now we live in
an Experience Economy, where customers are everything. The world of
Customer Experience (CX) is exploding and BirdEye is democratizing
access to it. We bring omnichannel CX to businesses from main
street to the Fortune 500. We're on a mission to empower businesses
to meet, convert, and thrive with their customers. We do it for the
customers who need the best, the business innovators bringing it to
them, and the global team here building it all. With BirdEye,
companies can put customers at the core of every business decision,
turning feedback into insights, insights into action, and customer
happiness into revenue. Founded in 2012, BirdEye is headquartered
in Silicon Valley. In 2019, BirdEye was ranked #1 in Online
Reputation Management and #60 in the "100 Best Software Companies"
in the world by G2 Crowd. BirdEye is backed by Salesforce founder
Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and
World Innovation Lab. Birdeye, a next-generation customer
experience platform that reimagines how customer feedback is used
to acquire and retain connected customers, is looking for a
high-octane, seasoned leader with a competitive drive to build,
manage and operate a best in class Sales Development team. As a Sr.
Director of Sales Development, you will lead a team of Business
Development Reps (BDRs), Sales Development Reps (SDRs) and Managers
and drive the organization's outbound sales efforts. You will play
an integral role in the company's high growth and the success of
the sales organization. Responsibilities:--- Ongoing hiring,
mentoring and development of the sales BDR and SDR team which
includes recruiting, hiring and training new members, coaching reps
on strategy and technique for cold calling clients and following up
on sales leads, and having consistent 1/1's with team members---
Work closely with BDR Managers on lead and pipeline management---
Work with Business Partners and Corporate Sales on territory
development--- Refine and evolve a scalable, measurable and
predictable process for running and growing the team--- Provide
weekly reporting on volume statistics, lead pipeline, conversion to
qualified prospects, sales opportunities generated and campaign
effectiveness to our Executive Leadership team--- Generate the
process for Business Development Team to prospective customers
through cold calling, custom and personalized outreach, creative
outbounding and lead qualification--- Qualify leads generated from
Marketing programs and promotions--- Route Marketing Qualified
Leads (MQL) to the correct District and Commercial sales team or
channel partners--- Follow up on MQLs with the sales team to ensure
they are processed timely and leads to pipeline creation
requirements --- Minimum of 3-5 years of multi-level management
experience--- Minimum of 5-7 years Sales Development experience---
Experience directly managing a sales development team with outbound
cold calling processes--- Proven track record of leading a
successful quota-carrying team--- Possess a high energy, strong
desire to achieve top results with a positive "can-do" attitude
over the phone and in-person--- Creative problem-solver---
Excellent communication skills with high-level decision makers---
Ability to navigate SFDC reporting, dashboards, and sales
acceleration tools (SalesLoft, Navigator, Alyce, Chorus, etc)---
Resourceful & ability to adapt quickly to changing environment---
Experienced in hiring and working in a rapidly growing
environment--- Experience working with C-Level Executives Why
You'll Join Us: As relentless innovators, we make excellence a
habit. We know that building beautiful things means shattering
walls, so we're bold, scrappy, and love a good challenge. We're
obsessed with our customers. We put their happiness at the center
of every decision, and we view our customers' weaknesses and
successes as our own. Working at BirdEye means being part of a
tight-knit family that helps you succeed and loves to celebrate
with you. We find strength in diversity and inclusion, so we strive
to find different points of view and expect everyone to represent
their authentic self at all times. --- A rich benefits package
including medical, dental, and vision--- 401(k) plan--- Abundant
opportunities that come with a dynamic and fast-growing
organization!
Keywords: Birdeye, Mesquite , Director of Sales Development, Sales , Mesquite, Texas
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