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Remote Customer Service and Retention Representative

Company: Jobget
Location: Mesquite
Posted on: January 7, 2022

Job Description:

Company Overview: ADT has been in the business of helping save lives since 1874. As the 1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living . Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. WeAreADT Check out more about life at ADT here . In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer's champion - the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures. As a Retention Agent, you will work closely with our customer group, providing service, identifying issues, and working towards resolutions. What will I be doing? Answering incoming calls about our products and services with existing customers Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues. Reviewing all contacts for accuracy while enhancing the department's ability to maximize profitability and resolution. The ability to work independently to find the best solution. How will I train? We offer Paid on site training at our Irving Location. Pending successful completion and business needs the role will transition to Work from Home Technical Requirements: PC, no Mac or Chromebook Minimum 25 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to your PC Windows 10 NOTE: If you do not meet these requirements, you will be able to train in the center and this does not disqualify you from the position. What are the Benefits? Paid Virtual Training (onsite may be needed if technical requirements are not met) Full benefits on the 1st of the month after 31 days of employment Casual, yet energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time (We all need to recharge) Tuition reimbursement, employee referral bonuses Potential opportunities to work from home based on business needs A culture of coaching, development and career growth opportunities Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift What skills are we looking for? Experience in sales or retention Effective communication skills that help deescalate customer calls while problem solving The ability to work with multiple screens and programs open to help resolve customer issues Be able to interpret contracts and communicate terms and conditions Perform quick calculations Minimum qualifications for success: High school diploma, GED, college degree or some college experience Two (2) years customer service experience Technical aptitude, problem solving skills, computer proficiency ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Keywords: Jobget, Mesquite , Remote Customer Service and Retention Representative, Sales , Mesquite, Texas

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