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Bilingual Customer Service Representative

Company: Quality Home
Location: Mesquite
Posted on: May 8, 2022

Job Description:

Job Description Are you tired of working with people you don't like? Come join the team and help us furnish happy homes for our clients We are seeking a Bilingual Customer Service Representative to join our family. You will be responsible for helping customers by providing product and service information and resolving technical issues. Essential Roles & Responsibilities: Follow up after all deliveries to ensure customer satisfaction by resolving any issues discovered. (Find & Fix) Resolve inbound customer service issues Initiate vendor chargebacks by sending photos, documenting invoices, and staying in contact until the vendor says credit issued then advise Accounting & Finance Department a credit is pending. Product Expediting: Ensure all deliveries for a customer arrive at our facility and delivers as promised. Answering delivery status questions Everything for the customer after the sale excluding Collections. Coordinate with purchasing, 3rd party logistics, warehouse, delivery, furniture repair person, sales, and accounting. Cross train with Accounts Receivable team and front desk. --- Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Company Description Full line home furnishings company with a small family environment.

Keywords: Quality Home, Mesquite , Bilingual Customer Service Representative, Sales , Mesquite, Texas

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